Frequently Asked Questions
Will I be back at my cruise ship on time?
Yes! Our excursions are carefully scheduled around cruise ship arrivals and departures to ensure you return to your ship on time.
What happens if my ship cannot dock?
If your cruise ship cannot dock in Haugesund, you will receive a full refund for your excursion booked directly with Viking Adventure.
Where is the meeting point?
Most scheduled tours depart from our Visitor Center at Sundgata 167A, approximately five minutes on foot from the cruise terminal.
Why Book Directly With Viking Adventure?
Go with the locals and discover Haugesund with confidence. Enjoy personal service, authentic experiences and great value when booking directly with us.
| Benefits | Viking Adventure | Cruise Line Excursions |
|---|---|---|
| Price & Value | Competitive direct prices and great value | Prices determined by the cruise line |
| Group Size | Small-group excursions and private options | Group sizes vary, often using larger coaches |
| Local Expertise | Experienced local guides | Guides and operators vary by excursion |
| Cruise Schedule | Tours planned around your ship's schedule | Tours planned around your ship's schedule |
| Return to Ship | Guaranteed return to your ship on time | Cruise line return arrangements |
| Meeting Point | Visitor Center approximately 5 minutes from port for most tours | Meeting points arranged by the cruise line |
| Ship Cannot Dock | Full refund for qualifying direct bookings | Subject to the cruise line's terms |
| Personal Service | Direct contact with your local tour operator | Booking and assistance via the cruise line |
Cruise line services and conditions vary. Individual Viking Adventure tour details and booking terms apply.
More Frequently Asked Questions
Safety & Weather
Are Viking Adventure excursions safe?
Safety is one of our highest priorities. Our tours are operated by experienced local guides and captains who know the region and its conditions.
We carefully plan our excursions and use appropriate safety equipment and procedures for each activity.
What happens if it rains?
Most of our tours operate in typical Norwegian weather, including rain. We recommend dressing for the weather and wearing suitable footwear.
If conditions make an activity unsafe, we may need to adjust or cancel the tour. If we cancel your excursion, you will receive a full refund.
Are your tours suitable for all ages?
We offer experiences for families, couples, seniors and adventurous travellers.
Each activity has different physical requirements. Please check the individual tour description before booking.
Cancellations & Changes
What happens if my cruise ship cannot dock in Haugesund?
If your cruise ship cannot dock in Haugesund, we offer a full refund for excursions booked directly with us.
We also provide a full refund if significant changes to your ship's schedule prevent you from joining your booked excursion.
What is your cancellation policy?
Most standard individual excursions can be cancelled up to 24 hours before departure for a full refund.
Private tours normally require cancellation at least 14 days in advance. Customised group bookings may have separate terms.
Please refer to the cancellation conditions provided with your booking.
Private Tours & Special Requests
Can I book a private shore excursion?
Absolutely! Our premium private tours allow you to explore Haugesund and the surrounding fjords your way.
Enjoy your own local guide, private transportation and a flexible itinerary tailored to your interests and cruise schedule.
Can you arrange tours for larger groups?
Yes. We arrange excursions for families, private groups, travel agencies and larger parties.
Depending on group size and availability, we can arrange guides, minibuses and other suitable transportation.
Contact us to discuss your requirements.
Are your tours available in languages other than English?
Our guided tours are available in English. Other languages, including German, Spanish and Portuguese, may be arranged for selected tours subject to guide availability.
Please contact us in advance if you require another language.
Do you offer bicycle rentals?
We offer guided e-bike experiences rather than standalone bicycle rentals.
Participants must be taller than 150 cm to join our guided e-bike tours.
Ready to Explore Haugesund?
Discover your perfect shore excursion with local experts. Enjoy authentic Norwegian experiences, great value and cruise-friendly schedules.
Contact our local team at cruise@govikingadventure.com