Terms and Conditions

1. The Parties
   The parties to this agreement (the "Agreement") are:

Viking Adventure AS
Sundgata 167A
5527 HAUGESUND
org. nr. 922 823 618

Viking Adventure AS is hereinafter referred to as the "Supplier".

The Customer
The "Customer" refers to the private person or group/company ordering an activity/experience/tour from the Supplier.

The Supplier and the Customer are collectively referred to as the "Parties".

2. Supplier's Service – The Activity
   The Supplier markets experience-based activities through its online portal www.govikingadventure.com, including guided bike tours, fjord cruises, RIB safaris, etc. The activity may also be custom-made tours adapted for specific groups or companies.

The activity/experience the Customer has ordered is hereinafter referred to as "The Activity".

The Supplier is obligated to organize and carry out The Activity in a proper manner and in accordance with applicable safety, infection control, and other regulations.

3. The Payment – Time of Payment
   The Supplier is obligated to inform the Customer of the complete price of The Activity (including any costs and fees) before a binding order is made by the Customer. This is hereinafter referred to as "The Payment".

If the Customer’s order includes multiple persons, the Customer is responsible for the full Payment for the group.
The Supplier may require payment when the Supplier sends the order confirmation to the Customer. Consequently, The Activity must be prepaid.

If the Customer pays by credit or debit card, the Supplier may reserve the Payment on the card at the time of the Customer's order. The card will be charged the same day as the order confirmation/ticket is sent from the Supplier.

Any payment via invoice or separate payment link requires a special agreement. In such cases, an invoice will be issued to the Customer when the order confirmation/ticket is sent. The payment deadline will be stated on the invoice.
If payment is made after the due date, late payment interest will accrue in accordance with the Norwegian Act on Interest on Overdue Payments.

4. Delivery
   Delivery is considered complete when The Activity has been carried out.

5. Right of Withdrawal
   The Agreement is not subject to the right of withdrawal pursuant to the Norwegian Right of Withdrawal Act, ref. Section 22 (m) of the Act, which exempts leisure activities for a specific date/period.

The terms for cancellation are regulated by Section 10 of the Agreement.

6. Customer's/Participants' Other Obligations
   The Customer is required, both at the time of booking and at the start of The Activity, to assess whether they are physically and mentally fit to participate.

The Customer is obligated to register correct and updated contact information for themselves and any other persons included in the Customer's order, and must update this information in case of any changes.

The Customer is required to follow instructions, regulations, and guidelines from the Supplier's personnel during the execution of The Activity. Failure to do so may result in the Supplier's personnel expelling the Customer/participant from further participation in The Activity.

The Supplier's personnel also have the authority to expel any Customer/participant deemed a threat to their own or other participants' safety or who causes significant inconvenience to other participants.

Customers/participants expelled as described will not receive a refund for The Payment. The Payment will also not be refunded if the Customer voluntarily chooses to discontinue their participation.

7. Customer's Rights in Case of Breach by the Supplier. Complaints
   If the Customer believes that The Activity was not as agreed, the Customer must notify the Supplier (complaint) within a reasonable time after discovering or should have discovered the breach. The complaint must specify the alleged breach of contract and the remedies sought by the Customer.

Complaints submitted within four weeks of The Activity will always be considered timely. There are no formal requirements for submitting complaints, but the Supplier recommends submitting complaints in writing for documentation purposes.
If the Supplier has breached the contract, the Customer may choose between the following remedies:
Correction:
If a defect is discovered during The Activity, the Customer may request correction from the Supplier's personnel. The Supplier may refuse the Customer's request for correction if it is impossible or would incur disproportionate costs compared to the value of The Activity/defect.
Price Reduction:
The Customer may demand a price reduction if The Activity does not meet the agreed quality and is not corrected or replaced. The price reduction is calculated so that the ratio between the reduced and agreed price corresponds to the ratio between The Activity's value in its defective and contractual state. If special reasons justify it, the price reduction may instead be set equal to the defect's significance for the Customer.
Replacement:
If the Supplier's breach is significant, the Customer may request a replacement, i.e., participation in a similar activity. The Supplier may refuse the Customer's request for replacement if it is impossible or would incur disproportionate costs compared to the value of The Activity/defect. Replacement must be carried out within a reasonable time.
Termination:
If the breach is significant, the Customer may alternatively terminate the Agreement and request a refund of The Payment.
Compensation:
The Supplier disclaims any liability for compensation beyond what is covered by liability insurance, cf. Section 8.

8. Supplier's Disclaimers
   The Supplier is insured through its insurance agent and disclaims any liability for compensation not covered by said insurance.
   For events/activities that are considered extreme sports, such as RIB tours, special liability limitations apply. Such activities require that the Customer/participant is in good health and submits a special declaration of liability waiver. The activities to which this applies are clearly indicated on the Supplier's online portal. In addition, this is notified before booking the relevant activities. For these activities, a signed declaration form is an absolute requirement for participation.

The Supplier assumes that the Customer has appropriate travel insurance.

The Supplier accepts no responsibility for the Customer's belongings, and emphasizes that any belongings are brought at the Customer's own risk (e.g., bags, glasses, cameras, phones, clothing, etc.).

9. Extraordinary Circumstances
   If certain transport elements or parts of the tour cannot be carried out (due to traffic interruptions, deviations, or similar), the Customer will be refunded for the affected transport elements.

The Supplier is not obligated to fulfill the Agreement if the execution of The Activity is hindered by circumstances beyond the Supplier's control, which the Supplier cannot reasonably be expected to avoid or overcome the consequences of, such as war, natural disasters, legally imposed restrictions, strikes, lockouts, accidents, pandemics, and other circumstances commonly described as force majeure.

In the event of cancellation due to such circumstances, the Supplier will refund The Payment to the Customer.

10. Customer's Right to Cancellation
    A private Customer may cancel or change their booking up to 24 hours before the agreed start time of The Activity. Contact the Supplier for a full refund if the customer arrives on a cruise ship and, for any reason, the ship does not arrive at the port, or if the arrival/departure time changes significantly and disrupts the tour.

For customized group tours and bookings with more than 10 participants in the same order, the following cancellation and refund terms apply:

• Cancellation at least 7 days before the start of The Activity will be fully refunded.

• Cancellation between 7 and 1 days before the start of The Activity will be 50% refunded.

• Cancellation less than 24 hours before the start of The Activity will not be refunded.
  The above refund deadlines apply even if The Activity was booked less than 7 days before the start of The Activity.

The Supplier does not offer cancellation insurance but recommends that the Customer take out private travel insurance that covers potential cancellations.

Bad weather does not give the Customer an extended right to cancel. However, if the weather presents a safety risk, the Supplier may cancel The Activity pursuant to Section 11.

For tours purchased through sales agents or distributors, the Customer must adhere to the agent's/distributor's terms and conditions and the applicable laws of the relevant country.

11. Supplier's Right to Change and Cancel
    The Supplier reserves the right to change The Activity/tours and program due to weather conditions.

The Supplier reserves the right to change or cancel The Activity for safety reasons, including as a result of weather conditions.

The Supplier reserves the right to change or cancel The Activity due to insufficient participants for The Activity.

In the event of cancellation by the Supplier, The Payment will be fully refunded to the Customer.

In case of cancellation, the Customer will typically be contacted via the email address used at the time of booking. It is, therefore, important that the Customer regularly checks their email for any messages.

The Customer can update the given contact information or change names/number of travelers via email to post@govikingadventure.com.

12. Supplier's Rights in Case of Customer's Breach
    If the Customer does not pay or fulfill their other obligations under the Agreement or the law, and this is not due to the Supplier or circumstances on the Supplier's side, the Supplier is entitled to deny the Customer participation in The Activity.

The Supplier may also assert the following remedies:
Fulfillment:
In case of the Customer's payment breach, the Supplier may uphold the Agreement and demand that the Customer pays. If The Activity has not been delivered, the Supplier loses its right to demand fulfillment if it waits an unreasonably long time to assert the claim.

If the Supplier sets a reasonable additional deadline for The Payment, and the Customer does not pay within this deadline, the Supplier may terminate the purchase, cf. the next section.

Termination:
The Supplier may terminate the Agreement if there is significant payment breach or other significant breach by the Buyer.

Expulsion:
In case of breach of the Customer's/participant's obligations under Section 6, the Supplier may expel the Customer from The Activity and deny further participation, cf. Section 6, paragraphs three to five.

13. Privacy
    The Supplier complies with the requirements of the Norwegian Personal Data Act and GDPR.

The personal data the Supplier stores about customers will vary depending on which activity the Customer participates in and what the Customer has consented to.

Detailed information on what personal data is stored, how it is processed, and what rights the Customer has in this regard, is described in the Supplier's privacy policy, available at www.govikingadventure.com/privacy.

If the Customer orders The Activity for multiple persons, this assumes that all participants covered by the order consent to their personal data being registered in the Supplier's booking system. The Customer making the order guarantees that such consent exists from all persons in the group.

14. Dispute Resolution
    The Parties shall attempt to resolve any disputes amicably. If this is not successful, the Customer may contact the Norwegian Consumer Council for mediation. The Consumer Council can be reached by phone at 23 400 500 or at www.forbrukerradet.no.

The Customer also has the right to file a complaint through the European Commission's complaint portal. This is particularly relevant for customers/private individuals residing in another EU country. Such a complaint can be submitted at http://ec.europa.eu/odr.

15. Disputes – Governing Law and Jurisdiction
    If any dispute between the Supplier and the Customer cannot be resolved amicably pursuant to Section 13, the dispute shall be resolved in accordance with Norwegian law with Haugaland District Court as the agreed jurisdiction.

16. Acceptance of Terms and Conditions

    The Supplier only accepts written orders, either via the Supplier's online booking system or by email.

By placing an order, the Customer confirms that they have read, understood, and accepted the above terms. If the order includes multiple persons, the person making the order also confirms and accepts the above terms on behalf of all persons in the group.

Upon the Supplier's order confirmation, the order becomes binding for the Customer.

Contact Info:
Viking Adventure AS
Sundgata 167A
5527 Haugesund
Phone: 52 80 43 98
Email: post@govikingadventure.com